Frequently Asked Questions

Visiting hours

Our visiting hours are 8 am to 8 pm however we recognize the need for family members to be present at bedside throughout our residents stay.

What insurances are accepted?

Carmel Hills is a Medicare/Medicaid certified facility. In addition to accepting Medicare and Medicaid (Medi-Cal in California), we have contracted services through HealthNet and United Healthcare.

How much therapy is provided?

Upon admission, and throughout a stay at Carmel Hills, our therapy team assesses an individual’s abilities, participation and continued benefit from additional therapy. We have therapists in the building Monday through Saturday and the typical resident receives therapy services 4-5 times per week.

How much does it cost? Private room/Private pay/CoPay?

Every individual situation is different, depending on your primary insurance, secondary insurance, hospital stay, and medical needs. Prior to your admission into Carmel Hills, our business office will verify your insurance and we’ll inform you of all costs, co-pays and financial requirements on your part.

Without insurance, the private pay rate for a private room is $350 per day. The private pay rate for a semi-private room, shared with one other resident, is $300 per day. There is no required length of stay. The private pay rate does not include therapy services. Please inquire with the business office for therapy rates.

Inclusive in the rate, both covered by insurance and private pay, are our 24-hour-per-day nursing services, three meals per day, various snacks and supplements, linen services, laundry services, activity services and assistance in planning doctor appointments and transportation.

How many beds do you have?

Carmel Hills Care Center has 99 beds, certified for Medicare and Medicaid (Medi-Cal in California).

How long can I stay?

Carmel Hills offers respite stays, typically 5-7 days, short term rehabilitative stays, defined as fewer than 100 days, and long term custodial care.

Can my loved one receive mail?

Mail is delivered to residents personally on a daily basis except for weekends and holidays.

Carmel Hills Care Center
Attn: ___________________ Room No. _____
23795 W.R. Holman Highway
Monterey, CA 93940

Consider using our Send a Greeting feature on the website. You can choose from a variety of postcards to fill out and mail to your loved one for a small fee or you may type a message and through email, send us your email greeting that we will hand deliver to your loved one residing in our facility. Our email feature is free of charge.