Robert Bowersox


Robert J. Bowersox, Jr.

Position: Administrator

Robert Bowersox is a Licensed Administrator, an MBA graduate of Michigan State University and has over 30 years of Skilled Nursing and Assisted Living management experience.

Carole Dorsey, RN


Carole Dorsey, RN

Position: Director of Nursing Services

Time with Carmel Hills: Since September 2009

Carmel Hills has been the start of Carole’s nursing career. She began working as a charge nurse on the floor administering direct patient care for a almost two years. During that time, her growth in clinical care, knowledge of skilled nursing and her ability to connect with her residents made her one of Carmel Hills’ finest nurses. Everyday presents a new set of challenges that she welcomes with open arms.

In June, 2011, Carole became our Assistant Director of Nursing Services. As the ADON, she supports the Director of Nursing with management of all clinical staff and ultimate oversight of all patient care. While she strives for consistency, she realizes nursing is a field in which you have to be extremely flexible, noting that resident needs and care always trumps meetings or paperwork. As difficult as some days can be, she can go home every night knowing someone’s quality of life was improved because of her actions. There is nothing more rewarding than that.

Carole was born and raised in Pacific Grove. A little known fact: Dr. Bowersox, once owner of Carmel Hills Care Center and whose sons, Bob and Kim now own the facility, delivered Carole at Community Hospital. Carole is married with two grown children and three grandchildren. She is an avid sports fan and loves a good book when time allows. For years she was a book-keeper, but as time went on she realized she wanted to be more involved helping others and making a difference. She graduated from Maurine Church Coburn School of Nursing in 2009, and has no question that she found her calling in life.

Carole believes that her life has come full circle, having Dr. Bowersox deliver her into this world to now working for the family company. Initially, she chose Carmel Hills for selfish reasons; her mother is a resident here. There’s no better place to work than where she gets to see her mom everyday and ensure she has the best care available. When she’s asked, “if you had to put your mom in a facility, which one would you choose?”, Carole can answer that question sincerely. Carmel Hills, of course.

Woo Hong


Woo Hong, RN

Position: MDS Coordinator

Time with Carmel Hills: Since August 1999

Woo was born in Korea and moved to the United States in 1990. While in Korea, she attended Shamyook University where she received her Bachelor of Nursing degree in 1987. In 1997, she earned her RN in California and realized her dream of being a nurse in the U.S. Woo has been married 21 years and has two teenage children.

Woo began working at Carmel Hills in 1999 when it was under different ownership and a different name. She was kept on as a charge nurse under the Bowersox family ownership and has truly developed her nursing potential. In 2010, she was promoted to MDS Nurse. In this role, she ensures the compliance, accuracy and reliability of resident charting done by the nursing staff. She collects this data for use in determining patients' treatment, compliance with treatment norms and privacy standards and also in supplying information to third parties, such as the Center for Medicare and Medicaid Services and private insurance companies.

Being a nurse is rewarding to Woo by knowing she’s helping those who are having a difficult time, both residents and families. She believes that Carmel Hills, being a family owned company, really promotes a family atmosphere to the staff for the residents to experience. She began her career as a nurse in the United States at Carmel Hills and appreciates the opportunity provided to her and loyalty shown by the Bowersox family.

Melanie Tubera


Melanie Tubera

Position: Business Office Manager

Time with Carmel Hills: Since June 2012

Melanie graduated from San Jose State University in May 2011, where she received a Bachelor of Science in Health Science Administration and a minor in Kinesiology. Melanie has worked for Carmel Hills Care Center since June 2012. She began working for the Rehabilitation Department as the Assistant Director of Rehabilitation Services for over a year and a half and soon became promoted to the Business Office Manager in April 2014.

Travis Modisette


Travis Modisette

Position: Director of Rehabilitation

Travis grew up in Placerville, a small town in Northern California. He attended CSU East Bay graduating in 2006 with a Bachelors Degree in Psychology. Prior to joining the team at Carmel Hills Care Center, Travis graduated the from Occupational Therapy Assistant program in 2011 and joined the stroke and cardiac rehabilitation teams at Medstar National Rehabilitation Center in Washington D.C.

Donne Fajardo


Donne Fajardo

Position: Social Services Director

Time with Carmel Hills: Since April 2007

As manager of Social Services at Carmel Hills Care Center it is Ms. Fajardo's primary responsibility to coordinate and chair all care and discharge planning meetings for residents, their family members and facility representatives from various disciplines (dietary, nursing, therapy). Donne is readily available to assist residents and their loved ones with long-term strategizing regarding patients future medical needs. Other critical elements of her job are to mediate family social dynamics, organize the scheduling of podiatry, dental, audiology and vision services as well as participate in MDS reports and Psychotropic review meetings.

Donne started her career as a Certified Nurse's Assistant(CNA) at Carmel Hills Care Center in April of 2007. Fresh out of class she worked on the floor taking care of residents to make sure they are getting the proper care that they need. This has helped her to understand the importance of respect and compassion for residents and their families. After three and a half years of workings as a CNA Donne became a receptionist. When the opportunity arose she became the Medical Records assistant for another 2 years. Wanting to interact more with the residents, she later moved into the Social Services Assistant position and then became the Manager of Social Services. Donne is currently working on achieving a Bachelor of Social Work(BSW), but ultimately will continue on to her goal of obtaining a Masters of Social Work (MSW).

Jennie Sandoval-Cook


Jennie Sandoval-Cook

Position: Director of Activities

Time with Carmel Hills: Since May 2008

As Director of Activities for Carmel Hills Care Center, Ms. Sandoval-Cook is responsible for developing stimulating activities that challenge each resident’s sensory input, independence and physical and mental capabilities. This also includes completing initial, daily and ongoing assessments for all residents and documenting patient-staff interactions and participation in activities.

Ms. Sandoval-Cook has over 34 years of diverse experience working in public relations. Prior to joining CHCC, Ms. Sandoval-Cook held positions as a HR Department Manger, a Branch Office Manager and was owner of a Therapeutic Rehab Hand Center. She is a certified Activity Director in both the Skilled Nursing and Residential Care settings. Ms. Sandoval-Cook's volunteer experience includes helping to organize blood drives for the Central California Blood Center and registering new voters for the Republican Party.


Reading (books, magazines, newspapers, wrappers, back of Cracker boxes); Watching a good football game; cooking for my family; spending any amount of time with my mom and daughter.

Hector Salcido


Hector Salcido

Position: Medical Records Director

Time with Carmel Hills: Since April 2007

Hector began at Carmel Hills Care Center as a certified nursing assistant and was promoted to medical records assistant. From his hands on experience, he learned many lessons in work ethic. Seeing the facility from different capacities has enabled him to bring the best service to the residents and families. Recently, Hector was promoted to Medical Records Director and has been an integral part of transitioning to our electronic medical records system.

Raised in the Monterey Bay Area, when not at work, he enjoys spending time with his dog Pugsley. As free time permits, he likes to read as well. Hector is also a frequent visitor to Garland Ranch Regional Park, taking in the beautiful scenery and fresh air. A fan of art and culture, he appreciate all the Peninsula has to offer and in his career at Carmel Hills, has found a place that suits him well. The residents are his passion and helping any way possible is his goal.

Hector enjoys working at Carmel Hills because of the residents. He takes time to meet and know each resident on a personal level. Having learned many things from them and appreciating how each and every person has experienced so much in their life rewards Hector internally. He believes the staff at Carmel Hills is wonderful and full of caring individuals—which he believes is the back bone of the nursing community. Every department strives to make this facility a one of a kind experience to the residents. Carmel Hills has a beautiful location, a superior staff and continues to make improvements to provide a wonderful place to be in both long and short term situations.

Michael Kellogg


Michael Kellogg

Position: Director of Dietary

Michael grew up in Pacific Grove, attending the same schools as his two sons. He has been in the food servce industry for 37 years working for many local restaurants, resorts and retirement communities.

He enjoys the art of home style cooking and spending time with his family and occasionally squeezes in a round of golf. Michael is a Certified Dietary Manager and a Certified Food Protection Professional.

Dan Branch


Dan Branch

Position: Director of Environmental Services

Time with Carmel Hills: Since June 2010

As Director of Engineering at Carmel Hills Care Center, Mr. Branch is responsible for general upkeep and maintenance of the building and grounds, the supervision of all housekeeping, laundry and maintenance staff and assuring that the building remains in total compliance with all city, county, state and federal codes. Mr. Branch also handles the receipt of all incoming orders including patient care supplies, cleaning supplies and specialty equipment. Dan efficiently monitors and tracks all emergency systems including fire and disaster safety preparedness at the facility.

Dan has owned and managed properties for 20+ years having worked on, fixed, built, maintained and replaced just about every piece of equipment that heats, cools, cleans, washes and dries. He knows that in order for a facility to function properly, staff must have the tools needed to get the job done. Whether those tools are clean linens, full oxygen tanks, or beds in good working order, Mr. Branch sees that not only is everything set up correctly, but on a day-to-day basis everything continues to run smoothly.

Above all else, Dan is a resident advocate. He believes our purpose, as employees at Carmel Hills Care Center, is to provide the highest level of care for our residents. Many companies and individuals in the health care services field take short cuts that, while within guidelines, are not the way the care should be provided. Dan knows the Bowersox family will not take those shortcuts and demands that while providing the hightest level of care, our resident’s deserve a comfortable, clean and properly functioning facility.


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