Frequently Asked Questions

inside den of Carmel HCC

Visiting hours

Our visiting hours are 8 am to 8 pm however we recognize the need for family members to be present at the bedside throughout our resident’s stay.

What insurances are accepted?

Carmel Hills is a Medicare/Medicaid-certified facility. In addition to accepting Medicare and Medicaid (Medi-Cal in California), we have contracted services through HealthNet and United Healthcare.

How much therapy is provided?

Upon admission, and throughout a stay at Carmel Hills, our therapy team assesses an individual’s abilities, participation, and continued benefit from additional therapy. We have therapists in the building Monday through Saturday and the typical resident receives therapy services 4-5 times per week.

How much does it cost? Private room/Private pay/Co-pay?

Without insurance, the private pay rate for a private room is $525 per day. The private pay rate for a semi-private room shared with another resident is $450 daily. There is no required length of stay. The private pay rate does not include therapy services. Please inquire with the business office for therapy rates.

Suppose a resident under Medicare A for skilled Rehabilitation or Nursing coverage requests a private room. In that case, they will have the option of upgrading for a fee of $75 per month, provided such accommodations are available.

How many beds do you have?

Carmel Hills Care Center has 99 beds and is certified for Medicare and Medicaid (Medi-Cal in California).

How long can I stay?

Carmel Hills offers respite stays, typically 5-7 days, short-term rehabilitative stays, defined as fewer than 100 days, and long-term custodial care.

Can my loved one receive mail?

Mail is delivered to residents personally daily except for weekends and holidays.

Carmel Hills Care Center
Attn: ___________________ Room No. _____
23795 W.R. Holman Highway
Monterey, CA 93940

Consider using our Send a Greeting feature on the website. You can choose from a variety of postcards to fill out and mail to your loved one for a small fee or you may type a message and through email, send us your email greeting that we will hand-deliver to your loved one residing in our facility. Our email feature is free of charge.